Terms & Conditions
Terms of Service
Last updated: 16/07/2026
Welcome to Hushday. We are committed to providing our members (“you”) with an exclusive and seamless shopping experience. Please take a moment to read these Terms of Service carefully.
The website https://www.hushday.com/ and its associated mobile applications (collectively, the “Website”) are owned and operated by Hushday Trading LLC, trading as “Hushday”, a limited liability company duly organised under the laws of the United Arab Emirates, holding Commercial License No. 1487927 and Tax Registration Number (TRN) 104967610700003, with its registered office at 1F49, Al Mamzar Building, Hor Al Anz, Dubai, United Arab Emirates (“Hushday”, “us”, “we”, “our”).
Hushday is a private, members-only e-commerce platform for fashion enthusiasts, accessible via referral or invitation only.
Please read these Terms of Service (the “Terms of Service”), and any other terms applicable to the use of the Website, including our privacy & cookie policy, as together they form the terms governing the relationship between us and you (collectively, the “Terms”). We may need to change or update our Terms from time to time as we strive to improve our services. We will notify you of any changes to the Terms either via email, a notification you will receive when accessing the Website, or other reasonable means, but it is your responsibility to read the Terms prior to using the Website or our services. If you do not consent to these Terms, you must cease access and use of the Website. Your continued use of the Website constitutes your acceptance of the Terms.
When you place an order for products or services through our Website (an “Order”), you are deemed to have consented to the latest version of the Terms then posted on our Website.
1. Eligibility
Hushday is a private, members-only e-commerce platform. While we aim to provide a premium experience to all invited members, access to and use of the Website is restricted to individuals who:
- are at least 18 (eighteen) years of age;
- have received a valid referral code or been accepted through the Hushday waiting list;
- are able to lawfully make purchases using one of the accepted payment methods on our platform; and
- have full legal capacity to enter into binding contracts and agree to these Terms of Service.
We reserve the right to deny membership or suspend access if we believe a user does not meet these eligibility requirements or is misusing the platform.
2. Prohibition on Commercial Use
Hushday is curated for personal, non-commercial use only. The Website, products, and services offered are designed exclusively for individual consumers, not for resale or commercial exploitation.
We expressly prohibit the use of the Website for any commercial purposes, including bulk buying, resale, or unauthorised redistribution of our products. We monitor Order behaviour and reserve the right to decline or cancel any Order that we believe is intended for commercial use, including Orders of unusual quantities or repeated purchases of high-demand items.
Violation of this policy may result in the suspension of your account, cancellation of current or future Orders, and potential legal action.
3. Placing Orders
By placing an Order on Hushday, you are offering to purchase one or more items at the price displayed, along with any applicable charges including delivery fees, import duties, and taxes.
3.1 Order Confirmation
Upon submitting your Order, you will receive an email acknowledging that we have received it. This email does not constitute formal acceptance of your Order.
3.2 Order Acceptance
Due to the limited quantities and time-sensitive nature of our flash sales, your Order will only be confirmed once you receive a notification from Hushday stating that it has been processed and/or dispatched for delivery. While we do our best to fulfil every Order, there may be rare instances where an item becomes unavailable after purchase. In such cases, you will be promptly notified, and a full refund will be issued to your original payment method.
3.3 Order Rejection
We reserve the right to reject or cancel Orders at our sole discretion, including but not limited to:
- pricing or product listing errors;
- technical issues affecting the Website or checkout;
- failed payment processing;
- eligibility concerns;
- suspected fraud or breach of the commercial use policy;
- shipping restrictions to your region; or
- stock limitations or product unavailability.
No individual, affiliate, or third party other than Hushday is authorised to accept or confirm Orders on our behalf.
3.4 Cancellation and Changes
At Hushday, we understand that preferences can change. While we aim to offer flexibility where possible, please note that orders cannot be modified once they have been placed. This includes changes to size, colour, quantity, shipping address, or payment method. However, you may cancel your Order within 48 hours of placement, provided it has not yet been marked as “Processed” in your Hushday account or confirmation email.
To request a cancellation or modification, please use the relevant options available in your account dashboard or contact our support team at [email protected].
4. Stock Availability
Adding an item to your basket does not reserve the item. Availability is confirmed only once your Order has been fully paid for and officially accepted by us.
While our Website may display the availability status of products in real time, this information is only indicative and subject to change. Given the high demand for limited-edition and exclusive pieces, inventory can update rapidly, and an item marked as “in stock” at the time of adding it to your basket may become unavailable by the time you proceed to checkout.
In the event that a selected item is no longer available at the time of processing your Order, we will notify you via email as soon as possible; your payment for the unavailable item(s) will be automatically refunded to your original payment method; and any remaining items in your Order will be processed and shipped accordingly.
We appreciate your understanding and encourage you to complete your purchase promptly to avoid disappointment, especially for high-demand or limited-stock products.
5. Prices
All product prices displayed on the Hushday Website are shown in United Arab Emirates Dirhams (AED) by default and are inclusive of Value Added Tax (VAT) at the applicable rate, unless expressly stated otherwise. Prices reflect the value of each item at the time of viewing but do not include additional service fees, shipping costs, or duties and taxes, which may apply if you are based outside the United Arab Emirates.
The total cost of your Order will be calculated during checkout and will depend on the delivery address provided, the items and services you select, and the delivery method chosen. Applicable delivery fees, duties, and any optional service charges will be itemised and added to the final Order summary before you complete your purchase. For more details, please refer to our Shipping and Delivery section.
At Hushday, transparency and trust are essential to the luxury shopping experience. We are committed to ensuring that all pricing is clear, fair, and aligned with the exceptional quality we offer.
6. Promotional Codes and Discount Schemes
Hushday offers exclusive promotions to reward and engage our community. These may include personal discount codes, referral rewards, birthday perks, and loyalty incentives, each subject to specific terms outlined below or communicated with each offer.
6.1 General Use of Promotional Codes
- Promotional codes must be entered at checkout to be applied.
- They are valid for a limited time and may be subject to a minimum purchase threshold.
- Codes are non-transferable, not redeemable for cash, and cannot be combined with other offers or sale items, unless explicitly stated.
- Some product categories or brands may be excluded, including limited-edition items, fine jewellery, or third-party designer collaborations.
If a code is applied to an ineligible item, no discount will appear at checkout.
6.2 Referral-Based Discounts
Members may receive special referral codes to share with friends and acquaintances. When a new member joins and places their first Order using your referral code, they receive an exclusive welcome offer, and you receive a reward, typically in the form of a discount code. You can find your active referral code and any earned discounts by logging into your profile and visiting the “Referral” section under your account dashboard.
Referral codes must be shared in good faith. Misuse or public distribution (e.g., on forums or deal sites) may result in disqualification from the referral programme and cancellation of associated rewards. Discount codes are valid for up to one (1) year, single-use, and cannot be combined with other codes.
6.3 Birthday Rewards
As part of your membership, Hushday may surprise you with a birthday-exclusive promotion or gift. Eligibility requires a valid date of birth on file at least 30 (thirty) days prior to your birthday. Keep your profile complete and up to date to ensure you do not miss out on exclusive offers, tailored surprises and benefits. Offers are sent via email or made available in your account. Rewards are valid for a limited time and may have usage restrictions or a minimum spend.
6.4 Loyalty-Based Incentives
To thank our most loyal members, Hushday may offer tier-based benefits, including early access to private drops and limited collections, tier-specific promotional codes, and seasonal reward campaigns. Loyalty tiers are calculated based on your cumulative spend and engagement with the platform. Terms may vary by tier and will be clearly communicated to qualifying members.
6.5 Misuse of Promotions
We reserve the right to withdraw or cancel any promotional offer if we suspect abuse, such as creation of multiple accounts, fraudulent activity, resale or bulk buying, or breach of Hushday’s Terms of Service. If you have any questions regarding promotions or eligibility, please contact our Member Services Team at [email protected].
7. Payment
At Hushday, we offer secure and seamless payment options — powered by trusted provider Paymob — to ensure a smooth and trusted checkout experience for our members.
When you place an Order using a payment card that only processes payments in a currency other than the currency that applies to your Order at checkout, the payment will be subject to the currency exchange rate applied by your card issuer at the time your payment is processed. Your bank or card issuer may also charge other fees for processing the payment.
We currently accept the following payment methods for Orders placed on the Hushday Website:
- Visa
- Mastercard
- Tabby
- Tamara
All payments are processed at the time of Order placement.
7.1 Currency and Exchange Rates
Orders are billed in United Arab Emirates Dirhams (AED) unless otherwise specified. If you are using a payment card or method issued in a different currency, your payment may be subject to exchange rates applied by your bank or card issuer at the time of processing and international transaction or conversion fees imposed by your financial institution. Hushday is not responsible for any charges, fees, or conversion rates applied by your card issuer or bank.
7.2 Authorisation and Security
By entering your payment details, you represent and warrant that you are legally authorised to use the selected payment method and all information provided is true, accurate, and complete. Hushday reserves the right to decline or cancel any Order if the payment method cannot be verified, there is a reasonable suspicion of fraud or unauthorised use, or irregularities or discrepancies are detected during payment processing. Hushday shall not be liable for any loss or damage arising in such instances, to the maximum extent permitted by applicable law.
If you are eligible to use store credit, or to receive member-specific rewards or promotional credit, such options will be clearly presented at checkout and are subject to their respective terms and conditions.
8. Payments in Instalments
To provide added flexibility and convenience to our members, Hushday offers Buy Now, Pay Later options through trusted third-party providers. These instalment-based payment solutions are available at checkout for qualifying Orders.
We currently partner with the following approved third-party payment processors (each a “Delayed Payment Provider”):
- Tabby
- Tamara
Instalment plans are provided directly by the relevant Delayed Payment Provider and are governed by that provider’s own terms and conditions, credit assessment, and eligibility criteria. Hushday is not a party to your instalment agreement with the Delayed Payment Provider and shall not be responsible or liable for any dispute, fee, penalty, or claim arising from that relationship.
9. Shipping and Delivery
Hushday delivers exclusively to addresses located within the United Arab Emirates. Delivery timelines, methods, and fees are displayed at checkout and depend on the delivery address, the items ordered, and the delivery option selected.
Estimated delivery timelines are indicative only. While we make every reasonable effort to meet the estimates communicated at checkout, Hushday shall not be liable for delays caused by circumstances beyond our reasonable control, including extreme weather conditions or courier disruptions.
It is your responsibility to provide a complete and accurate delivery address. Hushday shall not be liable for non-delivery, delayed delivery, or additional charges arising from incorrect or incomplete address information provided by you.
Risk of loss and damage to the products passes to you upon delivery to the address provided in your Order, or upon collection by you or an authorised person.
Where an Order contains multiple items, Hushday may, at its discretion, ship items separately. You will be notified of any split shipment. No additional delivery charges will apply beyond those disclosed at checkout.
10. Returns
Subject to meeting the conditions of these Terms of Service, we offer a returns policy for eligible items if you initiate a return request within 14 (fourteen) days of delivery of your Order.
Return conditions may vary from one flash sale to another. The specific return policy applicable to each item is set out on the relevant product page at the time of purchase, and, in case of any inconsistency between these Terms of Service and the information displayed on the product page, the return policy shown on the product page shall prevail. Please make sure you review the return policy on the product page before you place your Order.
To be accepted by us and qualify for a refund, all items in the Order (including promotional or complimentary gift items received with the Order) must be returned to us:
- unaltered, unused and in their original condition (or the condition in which they were received by you from us or our couriers);
- in their original packaging, box or dust-cover and with all brand and product labels, tags and instructions still attached;
- with any authenticity cards, where provided; and
- accompanied by the original Order confirmation.
Items can be returned by logging into the “My Account” or “Order History” section of the Website and submitting a return request, or by contacting our Member Services Team at [email protected]. We will aim to process your return within 3 to 5 business days from receipt of the returned package. If the return is accepted, the refund will be issued to your original form of payment, unless stated otherwise in these Terms of Service.
We do monitor the quantity of returns and reserve our right to either close your Hushday account or limit your ability to place future Orders should your return behaviour violate our returns policy. However, nothing in this Section is intended to affect any consumer rights that you may have under the laws of the United Arab Emirates.
11. Non-Returnable Items
We do not accept returns for beauty and grooming products (including skincare, fragrance, make-up and haircare), lingerie, swimwear, underwear, face masks, earrings, and candles. In addition, certain items may be marked as non-returnable, either on the product page or at checkout, and specific return restrictions applicable to a particular flash sale will be displayed on the relevant product page. Please make sure you verify this before you place your Order.
12. Damaged Goods and Wrong Items
If an item in your Order is received damaged or is not the item you ordered, you can arrange to return the item to us by following our returns process. The item must be returned to us in the same condition you received it in, within 14 (fourteen) days of delivery of the Order to you.
Upon receipt of the returned item, we will inspect it and one of the following outcomes will apply:
- if we determine that the damage occurred prior to or during shipment, and therefore falls under Hushday’s responsibility, we will issue you a full refund including, where applicable, the original Order delivery charges, taxes and any other applicable charges. We may, at your request and subject to stock availability, replace the item and deliver a new one to you free of any delivery charge instead of issuing a refund; or
- if we determine that the damage was caused by the customer after delivery, or that the item shows signs of use or misuse, we will reject the return and refund request, and re-deliver the item to you at no additional cost.
13. Refund Process
All items returned to us will be inspected. If we are satisfied with the condition of the item returned, we will process the return and notify you once a refund has been issued with the value of the refund.
Your refund will be paid back to you depending on your original payment method:
- Credit or debit card payments are refunded back to the original payment card used to make the purchase (unless you opt for a refund in store credit, in which case the full refund value will be credited to your Hushday account to be applied to future purchases).
- Store credit used on a purchase will be refunded back to you as store credit.
- If you paid using a Delayed Payment Provider, your refund will be processed in accordance with the Delayed Payment Provider’s terms.
- If you chose to pay with multiple payment methods, at our discretion we will prioritise certain payment methods over others. For example, if you paid using store credit and a credit card, the store credit amount used will be prioritised and refunded in full, before the remainder of the payment gets refunded to your credit card.
Please note that we cannot refund items if the return is initiated after 14 (fourteen) days of delivery of your Order. If you return an item to us after the 14-day period, we will return it back to you as it has surpassed the refund deadline. For credit card refunds, it may take up to 14 (fourteen) days for your credit card provider or bank to process the refund and for the refund to be reflected on your card statement.
14. Descriptions
At the time of publication on our Website, all product descriptions are believed to be accurate. We also strive to represent the products on our Website as accurately as possible. However, we may be restricted by the descriptions of the products provided by the brands. Colours, sizes of the products, and resolution of the images may vary. All measurements and weights provided are approximate.
15. Product Liability
Hushday acts as a retail platform and is not the manufacturer of any products. By placing an Order through our Website, you acknowledge and agree that the liability for the products rests with the manufacturer and that, to the extent permitted by applicable law, we carry no liability for the supply of those products save as described in the Returns section in relation to returning damaged products and refunding the price paid (where applicable). Customers are advised to read product descriptions carefully before purchase.
To the extent permitted by applicable law, the responsibility for product quality, labelling, and compliance in relation to products lies with the brand or supplier. Customers are expected to reasonably inspect any items purchased from the Website upon receipt. Nothing in this clause is intended to, nor shall it, exclude or limit any liability that cannot be excluded or limited under applicable laws of the United Arab Emirates, including mandatory provisions of the UAE Civil Code and UAE consumer protection regulations.
16. Intellectual Property
The Website and all of its content, including text, graphics, logos, icons, images, product photography, videos, software and the overall design (collectively, the “Hushday Content”), are owned by or licensed to Hushday and are protected by copyright, trademark and other intellectual property laws. The trademarks, brand names, logos and product images of the brands featured on the Website remain the property of their respective owners.
You are granted a limited, non-exclusive, non-transferable and revocable licence to access and use the Website and the Hushday Content solely for personal, non-commercial purposes. Any copying, reproduction, republishing, framing, downloading, transmission, modification, use of data-mining or scraping tools, or commercial use of any part of the Website is strictly prohibited without our prior written consent.
17. Liability
Save for death or personal injury arising out of our negligence, fraud or fraudulent misrepresentation by us, or any liability which cannot be excluded by law, under no circumstances shall we, our affiliates, employees, directors, officers, agents or suppliers be liable for any indirect, special, incidental or consequential losses or damages of any nature arising out of or in connection with the use of or inability to use the Website, breach of contract or howsoever, including, without limitation, damages for loss of profits, loss of goodwill or loss of data. Without prejudice to the foregoing, in no event will we be liable for any amounts in excess of the amount paid by you for the product(s) in respect of which the claim arose. Nothing in these Terms is intended to impact any rights you or we may have under applicable law.
18. No Implied Warranties
Except as otherwise provided in these Terms of Service or required by applicable law, we make no promise, representation, covenant or warranty and offer no other conditions, express or implied, regarding any matter, including, without limitation, the merchantability, suitability, fitness for a particular use or purpose, or non-infringement of any of the products sold through the Website. Your use or consumption, as applicable, of any products purchased from the Website is at your sole risk and it is provided on an “as is” and “as available” basis.
19. Illegality
If any provision of these Terms of Service is held to be illegal or unenforceable, the remaining Terms of Service (or parts thereof) will not be affected and will remain in full force and effect.
20. Governing Law and Jurisdiction
These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them, their subject matter, or their formation shall be governed by, and construed in accordance with, the laws of the United Arab Emirates as applicable in the Emirate of Dubai.
The competent courts of the Emirate of Dubai shall have exclusive jurisdiction to settle any such dispute or claim, without prejudice to any mandatory rights you may have to bring proceedings before the courts of your place of residence under applicable consumer protection law.