Privacy Policy
This Privacy and Cookie Policy applies to all personal data collected and processed through the Hushday website and its associated customer service channels (collectively, the “Website”). At Hushday, we value your privacy and are committed to protecting your personal information. This policy outlines how your data is collected, used, shared, and stored.
The Website is owned and operated by Hushday and/or its affiliates (“we”, “us”, or “Hushday”). By accessing the Website or interacting with our customer service, you agree to the terms described in this Privacy and Cookie Policy, as well as our Website Terms and Conditions.
We may update this Privacy & Cookie Policy from time to time to reflect changes in legal or operational requirements. The latest version will always be available on our Website. By continuing to use our Website after any updates, you agree to the revised policy. We encourage you to review this page periodically to stay informed of how we protect your data.
At Hushday, we (and our authorized service providers) collect personal information that you provide via our Website or through our customer service channels, which may include communication by phone, email, or live chat. We may also collect data during special member interactions or campaigns. In addition, we and our partners may gather certain information when you browse the Website—even if you do not register or place an order—as well as from third parties authorized to share information with us.
The types of information we may collect include:
- Contact and personal details such as your name, delivery address, phone number, email address, billing information, date of birth, gender, nationality, and product or style preferences.
- Website usage data such as your location, the URL used to access our site, browser or device type, IP address, pages viewed, search terms, and interactions with the Website (e.g., items clicked).
- Order and transaction details including your purchase history, items viewed or placed in your basket, abandoned carts, preferences shared with us, or personalization requests.
- Third-party data such as information from our logistics partners, payment providers, or affiliate programs.
- Additional input you may provide via surveys, giveaways, or service feedback.
Please note that full payment card details are collected securely only to process your order and are never stored or accessible by Hushday staff. All payments are handled by licensed, certified providers to ensure your information is processed safely.
If you provide us with information about another person (such as a gift recipient), you confirm that you have their consent to share their data with us.
To enhance your browsing experience, Hushday uses first-party cookies (small data files stored on your device) and similar technologies. These allow us to recognize you when you return to our Website. We may also authorize selected third parties to place cookies or similar tools on your device.
Cookies help us provide a seamless, personalized, and secure experience. There are several types of cookies used on the Hushday Website:
- Essential Cookies
These are necessary for basic Website functionality, such as navigating pages and using features like your shopping basket. - Analytics Cookies
We use these to understand how visitors interact with our Website. This data helps us improve our platform and enhance the user experience. - Preference Cookies
These remember your settings and preferences—such as language, location, or login details—to make future visits faster and more personal. - Targeting & Advertising Cookies
These cookies help us deliver tailored content and relevant promotions. They also limit ad frequency and assist in evaluating campaign effectiveness. In some cases, we use advanced personalization tools without cookies to enhance your experience while ensuring data privacy. - Third-Party Cookies
We may collaborate with trusted service providers who use cookies, web beacons, or similar technologies to support functions like fraud prevention, performance optimization, and personalized content delivery.
By continuing to use the Hushday Website, you consent to the use of these cookies and similar technologies as described above.
If you wish to remove existing cookies or disable future ones, please refer to your browser’s help section for guidance. Please note that doing so may affect the availability and functionality of certain features on the Website.
At Hushday, we (and select partners outlined in the “Who We Share Information With” section) use the information we collect to offer a seamless, secure, and personalized experience. Your data may be used for the following purposes:
To process and fulfill your order, or to deliver services you have requested
To verify and complete financial transactions, including fraud detection and credit validation where applicable
To respond to customer service inquiries and provide requested information
To manage your account and membership
To personalize and enhance your shopping journey based on your preferences and browsing behavior
To analyze and understand how our Website is used, helping us improve performance and user experience
To send you marketing communications, such as newsletters or promotional messages from Hushday or our selected partners—only if you have not opted out
To combine with data from other legitimate sources in order to better serve and understand our members
To comply with legal obligations and safeguard the rights, safety, or property of Hushday, our customers, or others
If we offer a live chat function, we may record and store your conversations to ensure service quality and resolve any concerns efficiently. These transcripts are only reviewed for customer care purposes.
At Hushday, we treat your personal information with care and only share it with trusted partners when necessary to provide and enhance our services. Your data may be disclosed to:
- Authorized service providers who support us in areas such as order fulfillment, payment processing, delivery, marketing, website hosting, and IT support
- Logistics and delivery partners to ensure your items reach you efficiently
- Payment processors and financial institutions for secure transaction processing and fraud prevention
- Professional advisers including legal, financial, and business consultants when required for compliance or operational purposes
- Marketing partners who help us deliver relevant communications and campaigns—always respecting your communication preferences
- Law enforcement, regulators, or legal authorities when legally required or to protect our rights, property, or safety
We require all third parties with whom we share personal data to uphold strict confidentiality and security obligations, in compliance with applicable data protection laws.
Hushday does not sell or rent your personal information to third parties for commercial gain.
If you have any questions about this Privacy and Cookie Policy or how we handle your personal data, you are welcome to contact us at [email protected].
When you register with Hushday, you’ll have the option to choose whether you wish to receive marketing communications from us or from our selected partners. Every marketing message we send—whether by email, SMS, push notification, or other channels—includes an option to unsubscribe.
You can also update your marketing preferences or request to stop receiving such communications at any time by reaching out to our customer care team.
If any of your personal information is incorrect or outdated in your Hushday account, you can request its correction by contacting us, or, where possible, directly edit it through your online account.
At Hushday, the security of your personal information is a priority. Data you provide via our Website is stored on secure servers, and all payment transactions are encrypted using Secure Socket Layer (SSL) technology to ensure safe processing.
It is your responsibility to keep your login credentials—such as your password or account access codes—confidential and secure. We recommend that you do not share this information with anyone.
We have implemented a range of technical and organizational safeguards to protect our digital infrastructure, including authentication protocols, encryption, monitoring tools, and regular audits. These measures are built into the design and daily operation of our Website to support the secure transmission and storage of data.
However, please note that while we strive to protect your data, transmission over the internet is not entirely secure and cannot be guaranteed. Any data you share with us is sent at your own risk.
Your personal data may be transferred to and stored in jurisdictions outside of the United Arab Emirates. By using our Website and submitting your information, you consent to this transfer, recognizing that other countries may have different levels of data protection. Regardless of location, we require all third-party partners to uphold strict confidentiality, security, and usage obligations consistent with our standards.
This Privacy and Cookie Policy applies solely to the Hushday Website. It does not cover any third-party websites that may be linked to or accessed through our platform. Hushday is not responsible for the privacy or cookie practices of those external websites, nor for any information you may choose to share with them.
We encourage you to review the privacy and cookie policies of any third-party websites you visit to ensure you are comfortable with how your data may be handled.
If you connect with Hushday through platforms such as Facebook/Meta or other external services, please note that any data collected on those platforms will be governed by their own terms and privacy policies. However, we may lawfully combine data collected via those third-party services with information you have provided directly to Hushday in order to enhance your experience.
Depending on your location and applicable data protection laws, you may have the right to access, correct, delete, or restrict the use of your personal information. You may also have the right to object to certain types of processing or request the portability of your data.
You may also withdraw your consent to marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy—including legal, accounting, or reporting obligations, as well as to resolve disputes and enforce our agreements.
The duration for which we store your data depends on its nature and the context in which it was provided. When your data is no longer needed, we will securely delete or anonymize it.
This Privacy & Cookie Policy may be updated from time to time to reflect changes in our practices, legal requirements, or platform features. Any changes will be published on this page with a revised “Last Updated” date.
We encourage you to review this policy periodically to stay informed about how we protect your data. Continued use of the Website after any updates indicates your acceptance of the revised policy.
To help protect our members and maintain a secure digital environment, Hushday supports awareness of the Dubai Police eCrime platform—an official channel for reporting and investigating cybercrimes in the UAE.
eCrime is an online service provided by the Dubai Police to address internet-related offenses such as online fraud, scams, threats, blackmail, and hacking. It offers the public a reliable and accessible way to report suspicious or harmful online activity.
The Cybercrime Investigation Department, part of the General Department of Criminal Investigation in Dubai, is composed of five specialized units:
- Forgery and Credit Cards
- Fraud and Scams
- Identity and Defamation
- Information Security
- Information and Development
If you believe you’ve been targeted by or have witnessed any form of cybercrime, we encourage you to report it through the official eCrime platform.